Medical Emergency Notice (Dial 999)
MediBook is an appointment discovery platform, not an emergency healthcare service. If you or someone you know is experiencing acute chest pain, difficulty breathing, sudden loss of consciousness, severe trauma, or any life-threatening emergency, please call 999 immediately or go to the nearest hospital emergency room.
1. Agreement to Terms
By accessing, browsing, or creating an account on MediBook BD ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.
2. Platform Nature & Medical Relationship
MediBook acts as a digital intermediary connecting patients with medical specialists in Bangladesh.
- Independent Medical Practitioners: Doctors listed on MediBook are independent registered physicians and are not employees or agents of MediBook.
- Doctor-Patient Relationship: The clinical relationship is formed solely between the patient and the consulting physician during their chamber visit. MediBook does not practice medicine or make clinical diagnoses.
- BMDC Registration: Listed medical practitioners are required to possess valid credentials from the Bangladesh Medical and Dental Council (BMDC).
3. Chamber Appointments & Fee Transparency
MediBook is committed to upfront transparency in healthcare:
Upfront BDT Fees
Doctor consultation fees in Bangladeshi Taka (BDT) and chamber visiting shifts are displayed before booking.
Payment at Chamber
Consultation fees are paid directly to the doctor's chamber at the time of your visit, unless specified otherwise by the clinic.
Booking Confirmation
Chamber appointment slots are subject to clinic verification and visiting day availability.
WhatsApp Communication
Connecting via WhatsApp is provided as a direct convenience channel managed directly by the doctor's chamber.
4. AI Symptom Triage Disclaimer
The AI Symptom Matcher tool provided on MediBook is designed solely for educational and discovery guidance to help patients identify relevant medical disciplines (e.g., matching joint pain to Orthopedics or skin issues to Dermatology). It does not provide medical diagnoses, treatment plans, or emergency assessments. Always seek the advice of a qualified physician for any medical condition.
5. User Responsibilities & Conduct
- You agree to provide accurate, truthful personal contact information when booking appointments.
- You agree to arrive on time for scheduled chamber appointments or notify the chamber promptly if you need to reschedule or cancel.
- You may not use the Platform for unlawful purposes, harass doctors or clinic staff, or submit fictitious appointments.
6. Limitation of Liability
To the maximum extent permitted by applicable law in Bangladesh, MediBook shall not be liable for any medical malpractice, clinical negligence, diagnosis inaccuracies, or chamber cancellations caused by independent medical practitioners or third-party clinics. Our liability is strictly limited to the technical operation of the digital platform.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.
8. Contact & Legal Inquiries
For questions regarding these Terms of Service, please reach out to our legal and support team: