Welcome to MedibookBD (the “Website”, “we”, “our” or “us”). By accessing or using this Website, you (“you”, “user” or “your”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use the Website.

We provide a platform that enables users (patients) to search and view healthcare professionals, book appointments, manage prescriptions, and related services. We also provide services for healthcare professionals (doctors, clinics) to manage their profiles, prescriptions, appointments and related workflows.

You must be at least 18 years old and legally capable of entering into binding contracts. You agree to use the Website only for your personal, non-commercial use (unless you are a registered professional using our professional services). You are responsible for maintaining the confidentiality of your account details, login credentials, and for all activities that occur under your account. You agree to provide accurate, complete and current information when registering or using the Website.

All content on the Website, including text, graphics, logos, images, software and other materials ("Content"), is owned by us or licensed to us and is protected by applicable intellectual property laws. You may view, download or print a copy of Content for your personal, non-commercial use only. Except as permitted, you may not reproduce, distribute, modify, create derivative works of, publicly display or exploit any portion of the Content without our prior written consent. Certain portions of the Website may allow users or professionals to post content (“User Content”). By posting or submitting User Content you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, publish and process such content.

The listing of any healthcare professional (“Doctor”, “Clinic”, “Facility”) on our Website does not constitute an endorsement, guarantee, or recommendation of their services. Use of such professionals is at your own discretion and risk. We do not provide medical advice, diagnosis or treatment. The information provided on the Website is for informational and scheduling purposes only. You should always consult a qualified healthcare provider for medical advice. Appointment scheduling, prescription downloads, consultations, or any healthcare service arranged via the Website are subject to availability and the terms and fees of the respective professional. We do not guarantee the fulfilment of all appointments.

Use of certain professional features (for doctors, clinics) may be subject to fees as per our pricing structure (see our “Pricing” page). Payments are processed via third-party payment gateways. We do not assume responsibility for delays, errors or failures of third-party services. Refunds, cancellations or rescheduling are subject to our refund policy and the terms of the individual service provider (healthcare professional).

The Website and all services are provided “as-is” and “as available” without warranty of any kind, whether express or implied. We make no guarantee that the Website will be error-free, uninterrupted, secure or available at all times. We do not guarantee that the Content is accurate, complete or up-to-date. You assume full responsibility for your use of the Website.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or business opportunity arising from your use of (or inability to use) the Website or services. Our liability in any event is limited to the amount you have paid us in the 12 months preceding the event giving rise to liability, or such lower amount as permitted by applicable law.

The Website may provide links to third-party websites, services or resources. These are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party. Visiting or using any third-party links is at your own risk.

Your use of our Website is also governed by our Privacy Policy. By using the Website you agree to the collection, use and sharing of your information as described therein. You are responsible for keeping your personal data accurate and for managing access to your account.

We reserve the right to modify or update these Terms at any time. We will post the updated Terms with a “Last Updated” date at the top of this page. Your continued use of the Website after any such changes constitutes acceptance of the new Terms. If you do not agree with the modified Terms, you must stop using the Website.

These Terms and any dispute arising out of or in relation to them shall be governed by and construed in accordance with the laws of Bangladesh. You agree to submit to the exclusive jurisdiction of the courts in Dhaka.

We may terminate or suspend your access to the Website (or parts thereof) without prior notice for any reason, including breach of these Terms, misuse of the service, or at our sole discretion. Upon termination your right to use the Website will immediately cease.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision will be deemed severed and the remainder of the Terms will remain in full effect.

If you have any questions about these Terms, you can contact us at: Email: medibookbd2025@gmail.com Address: Dhaka, Bangladesh.